Olga Weis
Last updated May 31, 2022
Vehicle diagnostics is a handy tool for identifying and fixing problems that may arise during the lifecycle of certain vehicle components.
Sometimes, however, it may be complicated to determine the issue without the help of an expert technician.
With the help of remote vehicle diagnostics, an expert can obtain an insight into the vehicle’s state and localize the problem without being physically present on-site.
The common diagnostic procedure implies that all necessary data, equipment, and experts must be present locally.
FlexiHub removes the need for a technician to be physically present to diagnose the problem with a vehicle.
An expert can access remote OBD diagnostics tools remotely with the same level of functionality that a direct physical connection provides. This streamlines the process of diagnosing and correcting problems when experts are not available locally.
With FlexiHub, an access point substitutes the diagnostic tester. Working as a communication server to provide communication over the Internet, FlexiHub routes diagnostic requests and responses from the vehicle to the actual diagnostic tester.
In that way, the combination of FlexiHub and vehicle diagnostics software can save a substantial amount of time and money. The experts can remain in their remote location while gaining direct access to the vehicle and eliminating the need for travel to inspect the vehicle.
When using FlexiHub, there are no changes required to be made to the diagnostic software or the vehicle to access data remotely.
All data transmission is fully protected using advanced 2048-bit SSL encryption.
When performing remote diagnostics, FlexiHub assures low latency and high bandwidth data transfer. Large amounts of data can quickly be transmitted from vehicles to any location across the globe.
If the Internet connection suddenly drops during a diagnostic session, FlexiHub has a "Keep connection active" option to prevent potential loss of data. It maintains the connection between the remote expert’s computer and the diagnostic tool to be reestablished again when the Internet becomes available.
FlexiHub is an easy-to-implement solution that runs on Windows, Mac, and Linux systems.
Interactive remote diagnostics provide the means for a system or human expert to monitor vehicle behavior in real-time without regard to their physical location. This enables more sophisticated and dedicated tools to be used by the expert rather than those available to the technicians at a local service center.
The level of customer satisfaction is raised through the use of remote vehicle diagnostics software. It shortens repair time and reduces the need for repeat visits to address a particularly tricky problem. Local mechanics and service technicians can obtain the necessary expert advice to fix the issue the first time. Customers will get their vehicle back more quickly and be happy with the results which often leads to repeat business. It’s a win-win for everyone involved.
