Remote e-bike service and diagnostics

The difficulty of providing e-bike remote service

The major difference between an electrical bicycle and an ordinary one is the availability of electrical parts such as a battery, a motor, and a controller. Just like any other mechanism, an e-bike can stop working correctly or even break down. In this case, a customer can contact a specialized bicycle repair shop equipped with a certified software and hardware for updating the firmware or performing diagnostics to identify the problem.

In such circumstances, a client should either transport their electric bike to the workshop personally or resort to the help of some delivery services, since the nearest specialized electric bike repair shop can be found far from the client’s location. The downsides of such a decision are the time taken for delivery and the lack of guarantee that an expensive electric bicycle won’t be damaged on its way to a remote repair shop.

But what if there was an opportunity to access a USB port embedded on your e-bike directly from a repair shop so that you could avoid delivering the bicycle to the service center?

Software for e-bike remote diagnostics

With the help of FlexiHub, a specialist can perform electric bike remote diagnostics while staying in their workshop.

It’s also worth mentioning that it’s possible to not only diagnose but update an electric bike remotely, as long as you use the dedicated software. As Bosch e-bike systems are equipped with a USB diagnostics socket, the manufacturer will be able to provide any remote system with improvements and bug fixes over the network.

How can one benefit from remotely servicing e-bikes?

Here are some of the advantages of using the software:

• Saving money and time on e-bike shipping.
• Preventing an electric bike from being damaged or lost while transported.
• Providing specialists of repair shops with the ability to carry out electric bike maintenance remotely. This will make their services much more efficient and highly demanded by customers.