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Remote e-bike service and diagnostics

Olga Weis Olga Weis Last updated Apr 23, 2021

The difficulty of providing e-bike remote service

The major difference between an electrical bicycle and an ordinary one is the availability of electrical parts such as a battery, a motor, and a controller. Just like any other mechanism, an e-bike can stop working correctly or even break down. In this case, a customer can contact a specialized bicycle repair shop equipped with a certified software and hardware for updating the firmware or performing diagnostics to identify the problem.

In such circumstances, a client should either transport their electric bike to the workshop personally or resort to the help of some delivery services, since the nearest specialized electric bike repair shop can be found far from the client’s location. The downsides of such a decision are the time taken for delivery and the lack of guarantee that an expensive electric bicycle won’t be damaged on its way to a remote repair shop.

But what if there was an opportunity to access a USB port embedded on your e-bike directly from a repair shop so that you could avoid delivering the bicycle to the service center?


Windows, macOS, Linux, Android
4.8 Rank based on 386+ Reviews
FlexiHub is an application that allows getting access to devices connected to a remote computer via a USB port.

Software for e-bike remote diagnostics

With the help of FlexiHub, a specialist can perform electric bike remote diagnostics while staying in their workshop.

It’s also worth mentioning that it’s possible to not only diagnose but update an electric bike remotely, as long as you use the dedicated software. As Bosch e-bike systems are equipped with a USB diagnostics socket, the manufacturer will be able to provide any remote system with improvements and bug fixes over the network.

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How can one benefit from remotely servicing e-bikes?

Here are some of the advantages of using the software:

  • Saving money and time on e-bike shipping.
  • Preventing an electric bike from being damaged or lost while transported.
  • Providing specialists of repair shops with the ability to carry out electric bike maintenance remotely. This will make their services much more efficient and highly demanded by customers.

How to provide remote e-bike troubleshooting with FlexiHub?

If you want to perform electric bike remote diagnostics, here’s how you can do this:
For starters, sign up for a FlexiHub demo account.
 flexihub free account
Install the software and log in with your credentials.
 Download Flexihub
On the remote side, your customer connects their e-bike that needs repairing to a computer. Now, the customer downloads FlexiHub on the machine with the e-bike connected to it and logs in with your token. The software will recognize the connected electric bike and display it in its interface.
 log into flexihub account
You will see the list of devices attached to a remote PC in the FlexiHub interface on your computer. All you need to do is click “Connect”, and the electric bike located miles away will be shown in the Device Manager of your system as though it was connected locally.
 remote ios debugging with flexihub
This way, with the help of FlexiHub you can access any remote electric bike wherever it is. There are a lot of ways this can be useful - starting with electric bike remote support and finishing with e-bike remote update. Plus, any connection you create with the software is secure and reliable.
 connect ios device for remote debugging


Requirements: Windows, macOS, Linux, Android and Raspberry Pi.
Size: 10.4MB
Version: 6.0.14865 (31 May, 2023)
User rating: (4.8 based on 386+ reviews)