FlexiHub as a remote support solution

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Access and fix your client’s devices remotely

There are a number of reasons someone might require remote assistance with their malfunctioning USB devices. Whether it’s necessary to detect faults, debug a device, diagnose it, or provide any other kind of help, with a remote support service an expert can easily access customer’s peripheral located miles away and fix the problem over the network. FlexiHub is a handy remote support tool that makes it possible.

The software solution supports TeamViewer USB passthrough so that a technician can examine a remote peripheral and reproduce the issue on their local PC.

FlexiHub

Windows, macOS, Linux, Android
4.8 Rank based on 78+ users
With FlexiHub an expert gets the opportunity to manage their customer’s problem devices as though the peripherals were connected directly to the technician’s machine.
FlexiHub

For this to be accomplished, a user only needs to install the software on their computer with a USB device plugged in and send an invite to a support professional from the app’s interface.

FlexiHub as remote support app

With the help of the remote support solution, FlexiHub, a technician can turn their PC into a single point of control of multiple USB devices. Simply put, the app lets you connect to various remote USB and COM port devices from the same machine simultaneously, so an expert is able to support multiple clients at a time. Ease of use is just another one of FlexiHub’s many benefits. To redirect a USB device over the network, the solution requires virtually no network configuration from a user. That way, a regular subscriber of the software can easily share any local peripheral with a couple of clicks.

Another advantage of the program is that it’s fully compatible with just about any USB and COM device. What it means in practice is that technicians of all kinds can leverage the powerful FlexiHub’s capabilities in providing secure remote support for a great variety of customers’ peripherals, starting from office equipment, including printers, scanners, photocopiers, etc., and finishing with different industrial tools that need fixing. More than that, with the help of the solution any support professional will be able to manage numerous remote Android devices while in the comfort of their own home.

How to use remote support software

To easily support your remote customers using FlexiHub, just follow these simple steps:

  1. First, enter your email address and click the button “Get started” on the official FlexiHub website. Register email
  2. Then, create your online FlexiHub account with a couple of clicks. Create a FlexiHub account
  3. Once done, select a subscription plan best suited to your needs and start your free demo period of the app. Choose the plan
  4. After that, download and install the software on your local computer from which you are going to connect to your customer devices remotely. Download FlexiHub
  5. Launch FlexiHub and log in to your account in the app with the same credentials you used for your online FlexiHub account. Login into account
  6. Now, in your online account create a login token for your customer so that they can log in to the app from their own computer. Create the token for remote user
  7. Send the token to your customer via any convenient messaging app or SMS. Send the token to the remote user

On the remote side:

  1. Your customer installs FlexiHub on their machine and logs in to the app using the token they have received. Login via token
  2. Physically connects the device that needs to be repaired to the computer with FlexiHub installed. Connect the device

This is it! Now the device will appear in the FlexiHub interface on both machines. All you need to do to access it remotely is click the “Connect” button next to the device’s name.

Who Uses Remote Support Software?

FlexiHub is a versatile cross-platform tool that comes in handy for a wide range of usage scenarios. It is equally popular among individual entrepreneurs, IT teams, and enterprises of all sizes.

In order to meet the specific needs of its customers, FlexiHub offers the following subscription plans:

Personal Plan. Designed mainly for individual users and sole traders that require only one account for personal or commercial use. With a personal subscription, you will be able to connect to up to 3 remote devices simultaneously and share your local peripherals with remote users within your personal FlexiHub account.

Team Plan. Designed for groups and teams of any type. With this plan, you can create a single account for all of your coworkers or customers and manage their connections easily in one place - an online Team account. One of the key advantages of this plan is the ability to add and remove team members at any time, which allows controlling access to shared devices.

Business Plan. If you are looking for a customized solution tailored to meet your specific requirements, you should consider FlexiHub Business Plan. It may include white-labeling, sublicensing, individual payment plans, and many other custom options added per your request.

You can find more details about each of the software plans on the FlexiHub pricing page.

What makes FlexiHub a perfect remote support service:

Data protection. Whether a technician uses the Android remote support tool to transfer some sensitive data from a user’s device to their computer or is willing to share some equipment over the Internet, all connections created with FlexiHub are protected with 2048-bit SSL encryption. This provides security for communications and prevents data from being damaged or lost.

Redirection Server. The Redirection Server of FlexiHub allows exchanging data between computers that are not located in the same network. When a direct connection is not possible, a remote support through firewall can still be performed, as long as the peripheral is redirected over the network with the help of FlexiHub’s private communication server.

Traffic compression. The data transferred to a remote side can be compressed by the software. By enabling this feature, a user can significantly reduce traffic consumption at the same time increasing the data transfer speed.

Saving time. FlexiHub eliminates the need for device transportation and on-site support. It works perfectly well over the Internet. This allows saving considerable time and gives an efficient way for a technician to provide a faster and more responsive service.

Reducing costs. Remote support software allows companies to centralize their IT support teams in one location saving the expense of specialists' travel.

FlexiHub’s functionality in your own remote support solution

What makes FlexiHub different from all the other offerings in this space is the unique USB virtualization technology it uses. Working with a variety of protocols, the FlexiHub’s USB pass-through technology is able to power any remote support USB tool, making it more versatile and reliable. In case you are willing to integrate the program’s powerful features into your own software or hardware project, you can do this with FlexiHub’s Development Kit.

Therefore, working as a remote assistance service, FlexiHub does a good job redirecting devices over the network. This makes the software an extremely efficient way for any technician to save time and significantly increase their productivity.

What is Remote Support Software useful for?

Remote support software is tailored for IT specialists and technicians looking for an efficient way to access customers’ equipment remotely. Thanks to the ability to establish a connection over the Internet, any tech expert can provide their services without having end-users’ devices physically present at the specialist’s side.

In addition to remote device troubleshooting, dedicated software tools make it possible for a tech staff to diagnose USB and serial port equipment over LAN and monitor its activity from any remote location. What’s important, devices can be started and accessed without their owners being involved.

Remote support software significantly simplifies the task for both tech specialists and their customers. It helps support experts to access a malfunctioning device itself this way eliminating the need to discuss technical details with the device owner.

Top choice

  • Rank 4.8 based on 78+ users
  • Requirements: Windows 7/8/10, Server 2008 R2/2012/2016/2019. 6.99MB Size.
  • Version 4.1.13108. (14 Jan, 2021).