Electronic Team, Inc. is the company that strives to provide a highly personalized level of service to help our customers make the best use of our software products through effective and responsive support.
|Email Support||Public mailbox|
|Response Time by Email, business hours||16|
|Electronic Team, Inc. Wiki||Yes|
|Sales Support by Phone||Optional|
*Remote debugging is provided at a pre-scheduled time and date, based on availability and during Electronic Team, Inc. Support Hours.
Support is provided in English during CET – Central European Time – business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m., CET, excluding holidays.
Technical support is provided for issues that are demonstrable and reproducible in the currently shipping release(s) of Electronic Team, Inc. products, running unaltered, and on a hardware and operating system configuration, as specified in program documentation.
Electronic Team, Inc. makes no warranty or guarantee regarding the resolution of technical issues. Customer Support is a service that offers our customers the ability to interact directly with an Electronic Team, Inc. representative, who will strive to assist in answering questions, resolving technical issues and addressing usage, installation and configuration matters.
In addition, our response times may be affected if a customer fails to provide requested information and/or refuses to provide Electronic Team, Inc. with remote access to the customer`s relevant network(s) or system(s), as applicable. We make our best effort to resolve problems as expeditiously as possible.